Merchant Services

Purpose The purpose of this document is to establish requirements for UNC Charlotte employees and other authorized users regarding the acceptance of electronic payments, including  payment (credit/debit) cards and electronic fund transfers (ACH/Wires). Adherence to this standard will help ensure that the University remains compliant with all University, State, National Automated Clearing House Association (NACHA) […]

Purpose The purpose of this document is to provide guidance for daily cash management of merchant accounts.  Scope This guideline applies to all UNC Charlotte employees, affiliates and authorized users who will interact with payment card data, functions or systems as part of their job duties. Contacts Direct general questions about this guideline to the […]

Purpose The purpose of this document is to provide guidance on maintaining merchant accounts for accepting payment cards (credit and debit cards). Scope This guideline applies to all UNC Charlotte employees, affiliates and authorized users who will interact with payment card data, functions or systems as part of their job duties. Contacts Direct general questions […]

Purpose The purpose of this document is to establish requirements for UNC Charlotte employees and other authorized users regarding the the interaction with Cardholder Data (CHD). Handling includes processing, capturing, storing or transmitting this type of information. Adherence to this standard will help ensure that the University remains compliant with all University, State and Payment […]

Cash receipts are guided by University Policy 602.4, University Receipts and Deposit. Policy 602.4 is supported by standards and guidelines developed by Financial Services. These standards and guidelines outline minimum requirements related to University or affiliated entity receipts and are designed to assist departments with implementing Policy 602.4, as well as how they relate to […]

Initial Interest Form to Process Payment Cards (EC-IFF) If your department/unit is interested in being able to process payment cards (e.g., credit cards) for University-related activity, please fill out this initial interest form to assess whether your department/unit meets the required criteria. Last Updated: January 11, 2021

Purpose: Submit all eCommerce access or termination requests through this online electronic form (eForm). Reference the Knowledge Base FAQs for more guidance. Last Updated: January 10, 2025

I. Executive Summary and Purpose All University departments and entities shall process inbound payment (credit/debit) card transactions through approved mechanisms/systems, processors, and equipment. The merchant services provider, which is contracted by the North Carolina Office of the State Controller (NC OSC) and by the University, must be utilized for the processing of payment card transactions. […]

Attestation: To certify by signature the accuracy and truthfulness of information provided. Attestation is one component of the Payment Card Industry Data Security Standards (PCI DSS) validation process. Authorization: In the context of a payment card transaction, authorization is the first step in processing a payment card. It occurs when a merchant enters cardholder data […]

Overview As part of UNC Charlotte’s PCI Compliance program (payment card security), all merchants that accept card information as a form of payment through point of sale, web, phone, or paper form are required to maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS) to continue to accept payment cards on behalf […]