Merchant Services

At UNC Charlotte, the Merchant Services Office acts to enable, support, and secure electronic payments. This office manages the establishment of and support to all Merchants accepting payment cards on campus. It provides guidance and oversight to those campus merchants on industry, national, state, and University compliance regulations and standards. It develops and implements changes as necessary to University policy and procedures related to merchant accounts. It also acts as the contact point or interface for third party payment card applications and state and regulatory agencies as they relate to that function. The Payment Card Industry Data Security Standard (PCI DSS) acts as the basis for regulatory compliance for payment card transactions and is governed by the PCI Security Standards Council (PCI SSC).

All UNC Charlotte merchants are required to comply with the PCI DSS and relevant University policy.

Email: eCommerce@charlotte.edu

eCommerce Information

  • You may reference the University Receipts and Deposit Standards for guidance on card processing.
  • Please check out the Guideline for Data Handling for further guidance on the classification and handling of University data. It is an excellent resource.
  • Daily Deposits are to be made to the University Cashiers using the Payment Book Receipt (PBR), a subcomponent of the Financial Transaction Request (FTR) form. You may access more information and training videos on the University FAQ site. Directions for submitting card deposits to the University Cashiers may also be located on the S drive under Campus Merchants>Helpful Documentation> SAO User Manual.
  • Forms and other helpful information are also available to Campus Merchants on the S drive under Campus Merchants.
  • Third Party Vendor Reminder: Please remember that you must obtain approval from Business Affairs to use any third party vendors other than TouchNet for accepting electronic payments to the University. See Policy 311 and its associated Standards, the Standard for Accepting Electronic Payments, the Guideline for Contracting with Integrated Third Party Service Providers, and the Guideline for Outsourced Payment Processing. Contact the Merchant Services Manager with related questions.
  • Card Processing Contracts: Please forward all contracts that involve a card processing component of any type to the Merchant Services Manager for review before they are executed. Any contract that pertains to card processing that does not contain required language will be required to go through an Addendum process before card processing setups are implemented.

Contacts

Merchant Services Resources

Forms

Manuals – Guides – Procedures

Standards And Governance