Office of the Bursar

The Office of the Bursar is a unit of Financial Services that provides quality account management services to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance.

Below are the specific functions of the department:

Cashier collection of all University receipts and deposits from departments and student payments including third party payments, external scholarship payments, and 529 plan payments
Note that departments should ensure all currency, coin, and check receipts are deposited daily. Contact us with any questions about this requirement.
Merchant Services management, including payment systems, third party contracts, integrations, and PCI DSS compliance.
Student accounts management, including tuition and fee schedule, authorized users, billing, financial holds, and refunds
Collections and accounting for student loans and past-due accounts
Financial reporting of student and loan accounts receivable, including tuition discounting, bad debt and allowance for doubtful accounts.
Form 1098-T (Tuition Statement) processing

Cashiering & Merchant Services

Approval to Receipt Funds: Per University Policy 602.4, University Receipts & Deposits, departments should contact the Office of the Bursar at cashiersoffice@charlotte.edu to discuss the appropriate payment method(s) to accept cash payments.

University Receipts and deposit standards

Notification of Expected Funds: Cashiers must be notified in advance of any payments your department is expecting by wire or ACH using the Notification of Expected Funds form. Checks made out to the University frequently arrive in the Office of the Bursar with no payee information. Contact cashiersoffice@charlotte.edu, if expected funds have not been received.

Unidentified Payments: Keep in mind, unidentified payments may be applied to an undistributed account, causing a delay in having the funds transferred to the appropriate department fund and account.

Banking Information Requests: If you are working with a payor who is requesting their own internal form be completed with banking information, contact cashiersoffice@charlotte.edu for assistance.

Payment Cards & Merchant Accounts: If you want to accept credit or debit card payments or have questions about your existing merchant accounts, contact Merchant Services at ecommerce@charlotte.edu for assistance.

Student Accounts

Students & Authorized Users: If you have questions about your student account, visit Niner Central – Billing, Payments, & Refunds, email ninercentral-accts@charlotte.edu, call 704-687-5506, or schedule a virtual appointment with Niner Central staff located in Cone University Center or online at NinerCentral.charlotte.edu.

Departments & Third Parties: If you have questions about tuition and fees, payment due dates, cancellation for non-payment, or third party invoicing, visit Niner Central – Billing, Payments, & Refunds or contact bursar@charlotte.edu.